Frequently Asked Questions
Everything you need to know about our independent network services.
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No, we are not an ISP. Companies like Comcast, AT&T, and Spectrum provide the internet signal to your home. We are a local service provider who helps optimize what happens to that signal once it is inside your house, including setup and coverage concerns.
ISPs are generally only responsible for ensuring the internet reaches their modem. They rarely troubleshoot issues with your personal devices (smart TVs, gaming consoles, smart home equipment) or complex Wi-Fi dead zones in large homes. They often want to rent you generic equipment. We provide personalized, hardware-agnostic solutions designed specifically for your home's layout and your family's needs.
Pricing varies depending on the complexity of the issue, the size of your property, and whether new hardware (like a mesh system) is required. However, our pricing is always transparent. When you call us, we'll discuss the issue and provide a clear upfront quote before any work begins. There are no hidden hourly fees.
We offer both. Many configuration issues can be addressed over the phone, while hardware installation, cable work, or coverage-related visits are handled by a technician at your location.
Not necessarily. In many cases, we can optimize your existing equipment by changing channels, adjusting placement, or updating firmware. If your equipment is outdated or insufficient for your home size, we can recommend hardware options that fit your needs and budget.
Still have questions?
Our support team is available to answer questions and discuss practical next steps for your network setup.
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