Frequently Asked Questions
Everything you need to know about our independent network services.
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No, we are not an ISP. Companies like Comcast, AT&T, and Spectrum provide the internet signal to your home. We are independent technology specialists who optimize what happens to that signal once it's inside your house. We make sure the Wi-Fi reaches every room and all your devices securely.
ISPs are generally only responsible for ensuring the internet reaches their modem. They rarely troubleshoot issues with your personal devices (smart TVs, gaming consoles, smart home equipment) or complex Wi-Fi dead zones in large homes. They often want to rent you generic equipment. We provide personalized, hardware-agnostic solutions designed specifically for your home's layout and your family's needs.
Pricing varies depending on the complexity of the issue, the size of your property, and whether new hardware (like a mesh system) is required. However, our pricing is always transparent. When you call us, we'll discuss the issue and provide a clear upfront quote before any work begins. There are no hidden hourly fees.
We offer both! Many configuration issues (like changing passwords, adjusting router settings, or basic troubleshooting) can be done securely over the phone via remote support. For hardware installation, running cables, or diagnosing physical dead zones, we dispatch a technician to your location.
Not necessarily. In many cases, we can optimize your existing equipment by changing channels, adjusting placement, or updating firmware. If your equipment is outdated or insufficient for your home size, we will recommend the best, most cost-effective hardware for your needs.
Still have questions?
Our network specialists are ready to answer your questions and get your internet working perfectly.
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